Frequently Asked Questions
Expert advice on shipping, returns, and our dermatologically-tested skin solutions.
How are your products formulated and tested?
Every product in our collection is formulated by leading consultant dermatologists. We use clinically-proven active ingredients and conduct rigorous testing to ensure safety and efficacy for all skin types, including sensitive skin.
Do you offer international shipping?
Yes, we ship our professional skincare range worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local import duties.
What is your return policy for skincare products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery. If you experience an adverse reaction, please contact our clinical team for assistance.
Are your products suitable for use during pregnancy?
While many of our products are safe, certain active ingredients like Retinoids and Salicylic Acid are generally not recommended. We advise consulting the specific product page or your healthcare provider before starting a new regimen during pregnancy.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.