Returns & Exchanges
At the Institute of Dermatologists, we strive for complete satisfaction with your clinical skincare regimen. If you are not entirely satisfied with your purchase, you may return unopened and unused products within 14 days of delivery for a full refund.
Initiate Your Return
Contact our patient support team via email with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Ensure the clinical products are in their original, unopened packaging and securely place them in a shipping box with your original invoice.
Ship to Clinic
Affix the provided return label or ship the package to our designated dermatology clinic address using a tracked postal service.
Receive Your Refund
Once our specialists inspect the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing